Do you take over software built by another team?

Yes. We start with a technical audit and report the current state and risks openly. We then decide on the handover together, based on that picture.

How quickly do you respond to urgent issues?

Response and resolution times are defined in the support agreement according to severity. For critical issues, we agree on the contact channel and escalation steps up front.

How is maintenance priced?

It depends on the size of the system, the technologies involved and the level of support you need. After a short discovery call and an initial review, we send a detailed proposal.

How do you measure performance problems?

We measure page load times, server response times and database queries using real usage data, and report improvements with before-and-after measurements.

What happens if we end the agreement?

Code, access credentials and documentation of our work are handed over to you or your new team through an orderly transition.

Services

Maintenance, Support and Performance

Ongoing care that keeps your software secure, current and fast.

Every piece of software in production needs updates, security patches and improvements over time. We take over systems built by you or another team through a technical audit, then maintain them on a prioritized plan. Step by step, we cut down slow pages, recurring bugs and accumulated technical debt.

Open the quote form Frequently asked questions

Who is it for?

The teams and situations that benefit most from this service.

Projects whose original developers have moved on
You've parted ways with the developer or agency that built your software and need it kept in good health.
In-house teams that need extra capacity
Your team wants to focus on new features and hand maintenance and support to people you can rely on.
Systems that are slowing down or failing often
User complaints are growing, and you never know when the next outage will hit.

What we build

Typical solutions we build as part of this service.

1Taking over an e-commerce site after its agency moved on and bringing its security updates up to date
2Query and caching improvements for a reporting dashboard that has slowed down
3Upgrading a web app stuck on an old framework version, in stages
4Keeping a mobile app compatible with new OS releases

Problems it solves

Outdated dependenciesLibraries and infrastructure left unpatched open the door to security holes. We update on a schedule, with testing.
Hearing about problems from usersWithout monitoring, errors only surface when someone complains. Monitoring and alerting bring them to light early.
An app that keeps getting slowerGrowing data, unoptimized queries and bloated pages wear down the user experience. We measure to find the bottlenecks, then fix them.
Code nobody dares to touchIn a codebase without docs or tests, every change is a gamble. We fill in tests and documentation step by step.

Delivery scope

What you have at handover, confirmed against the project scope.

Technical audit report (code, infrastructure, security)
Prioritized improvement backlog
Dependency and security updates
Monitoring and alerting setup
Backup and restore checks
Performance analysis and query optimization
Bug fixes and small enhancements
Monthly maintenance report

How we proceed

1Technical auditWe review the codebase, infrastructure, dependencies and security posture, and report findings by risk level.
2Prioritized backlogWe weigh the findings against your business priorities and sort them into urgent, important and plannable work.
3Support agreementWe agree on support scope, communication channels and response times to suit your needs, and put them in writing.
4Regular maintenance and improvementUpdates, fixes and performance work ship in planned cycles, tested on staging first.
5Monthly reportingEach month we share a short report on the work done, system health and priorities for the next period.

Frequently asked questions

The most common questions about this service.

Other services

If your needs span more than one area, take a look at our other services too.

Let's bring your idea to life

Get a quote for this service

Briefly describe what you need. We'll clarify the scope together and prepare a tailored proposal.

Open the quote form